Our Support Policy
SJVisco Inc. offers four levels of technical support. These levels are described below including current pricing (pricing is subject to change at any time without notice.)
Telephone Technical Support
Telephone technical support is available on a subscription basis. We offer a variety of support plans starting at $299 for six months of service - single user. Contact us for details regarding the different support options available to you. You can reach our technical support staff by calling by 1-360-376-5390.
The scope of this service includes: explanation of the software s features and usage, and basic software trouble shooting. Telephone support does not include hardware trouble shooting or support, network trouble shooting or support, forms or report creation, data manipulation or data corruption issues.
Custom Reports & Forms
An unlimited number of custom reports and forms can be designed by the user, free of charge. AltaPoint will design custom reports for users at a rate of $75.00 per hour (1 hour minimum per custom report.)
Data Corruption
AltaPoint software comes equipped with an advanced utility to rebuild the system s data files in the event of data damage. Data damage can occur for a number of reasons including: improper program shut down, improper windows shut down, electrical power failure, static electricity, and other hardware related problems. In the event of such a data-corruption situation, it is always best to restore your data from a recent backup. If you do not have a recent backup, AltaPoint can attempt to repair your data files at a rate of $75.00 per hour (1 hour minimum.) Data repair cannot be guaranteed, however, AltaPoint will provide its best efforts to return to you the data in working order and with all records that could be salvaged.
Program Updates and Bug Fixes
Program updates and bug fixes are available free of charge and may be downloaded from our Updates page at any time.
Program upgrades which include enhancements and improvements to the product are available at a reduced rate to existing customers. The cost of each program upgrade is set at the time the upgrade is announced.
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